Refund Policy

Skill Library sells digital products only. When you complete a one-time payment, you receive lifetime access to a secure Google Drive library containing 12,000+ eBooks across 9 curated shelves. Because our products are delivered electronically, this Refund Policy explains how we handle refund requests fairly while protecting the business.

1. Digital Product Policy

When you make a purchase, you are buying access to digital content only — not a physical book. All content is delivered electronically in PDF/EPUB format. No physical item is shipped. Because digital goods are considered "delivered" the moment your secure access link is shared, this shapes our refund rules below.

2. Refund Eligibility

We want every customer to receive what they paid for. While digital products are generally non-refundable once delivered, we will review and may approve a refund in genuine error cases, including:

• Duplicate payment — you were charged more than once for the same order.
• Technical issue preventing delivery — our systems failed to send, or you could not open the access link despite a valid payment.
• Wrong payment due to a system error — an incorrect amount was charged because of a fault on our side or our payment partner's side.

If your case fits one of the above, contact our support team with your payment reference and we will investigate promptly.

3. Non-Refundable Situations

To keep our one-time ₹149 pricing fair for everyone, the following situations are not eligible for a refund:

• Customer changed their mind after receiving access.
• Access was already received and the library link was successfully delivered.
• Didn't read the product description before purchasing.
• Accidental purchase after successful delivery — the order completed and access was granted.

4. Delivery Issues

If you do not receive your access link, or cannot open the library, please contact our support team first before taking any other action. In most cases delivery problems are quickly resolved by re-sending the secure link, confirming your email address, or providing an alternative access method. We kindly ask that you reach out to us before filing a chargeback so we can fix the issue directly.

5. Technical Support

Our support team is here to help. For any delivery or access problem, we will first work with you to resolve the issue — such as restoring your link or helping you open the Google Drive library on your device. Refunds are only discussed after we have attempted to deliver or re-deliver your purchase and the problem cannot be fixed.

6. Chargebacks

If you initiated a chargeback with your bank or payment provider without first contacting us, we may be unable to assist or issue a goodwill resolution. To protect both sides, please contact support first. Most delivery and access concerns are solved within our stated response time, and a direct refund (where eligible) is processed faster than a disputed transaction.

7. Processing Time

• First response: within 2–3 business days of your message.
• Resolution: most delivery issues are fixed within 24–48 hours; refund reviews for eligible cases are typically completed within 5–7 business days.
• Refund payout: once approved, the amount is returned to your original payment method. Actual posting depends on your bank or provider (usually 5–10 business days).

8. Contact Information

For refund requests, delivery help, or any order question, reach us on: